An interactive troubleshooting guide builder turns the fixes your team
explains every day into checks your customers can click through on
their own. KeyFix asks one question at a time and shows only the step
that fits the answer.
No more guessing which help article applies. No more long lists of
steps that do not match the customer's setup.
A guided fix for your product. Send us your manual, a help page, or your most common ticket. During early access, we build your first troubleshooter with you.
One code snippet. Paste it into your help center, a product page, or any page that accepts HTML. It resizes to fit each step and works on phones.
Better tickets. When a customer still needs help, they copy a summary of every check and answer to send your team.
No sign-in for customers. The troubleshooter runs in their browser.
Free during early access. We will share pricing before any paid plan starts.
Try a Live Troubleshooter
This example helps people fix a smart plug that shows offline. Yours would use your product's own checks, wording, and support links.
KeyFix
Runs in your browser
Smart PlugShows OfflineAbout 8 minutes
Check 1 of 5
Confirm what is actually offline
A single-device problem needs different checks than a whole-home outage. Start with power and one simple control test.
1
Check the outlet, the plug's status light, and its physical power button with the connected appliance unplugged.
2
Open the device maker's app and note whether it reports online, offline, or updating.
3
Try one basic command from that app, not from a routine or voice assistant.
Choose 'It works now' only if the original failing action works too. If only the maker's app works, choose the app-control answer below.
How KeyFix Works
Share what customers get stuck on. A manual, a help article, or a few real tickets are enough to start.
Review your troubleshooter. We turn it into checks, actions, and results. You approve the wording before it goes live.
Add it to your site. Paste the code where customers look for help. Any change we make shows up on your page right away.
What We Are Building Next
A simple editor, so your team can change steps without code.
A report that shows the step where customers give up, so you can spot unclear instructions or product faults.
A handoff to your help desk that sends the customer's checks along with the ticket.
A first draft made from your manual, ready for you to edit.
Early access customers help decide what comes first.
Who KeyFix Is For
KeyFix fits any team that answers the same "it's not working" question again and again:
Smart device and electronics brands
Software and app support teams
Internet providers and IT support companies
Repair and installation businesses
Join Early Access
Email us the problem your customers ask about most. We will reply to plan your first troubleshooter together.