SMART HOME HELP

See KeyFix in action

These short examples show how KeyFix by Key Microsystems helps you choose the next useful check. Follow the path that matches your device and stop when the original problem is resolved.

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Before you reset

Keep five practical checks nearby, with space to note what changed and what worked. The one-page checklist includes a QR code back to KeyFix.

Download checklist (PDF)

Alexa shows offline

See how to choose the symptom, check device status and move to the next restart check.

37 seconds · On-screen captions · No audio

Read the walkthrough

Choose Amazon Alexa, then Shows Offline.
Read the device status and try a simple action in the app.
If it is still offline, follow the restart instructions for your model.

This is an example path, not a diagnosis of your device. Follow your model's instructions and choose the answers that match what you see.

Try these checks in KeyFix

A smart bulb will not pair

Check pairing mode, then the WiFi or hub requirements for the bulb you are setting up.

37 seconds · On-screen captions · No audio

Read the walkthrough

Choose Smart Bulb, then Will Not Pair.
Confirm the maker's pairing signal; being powered on is not enough.
Check the supported WiFi band or required hub, then try setup again.

This is an example path, not a diagnosis of your device. Follow your model's instructions and choose the answers that match what you see.

Try these checks in KeyFix

An Alexa routine does not run

Test the action directly to separate a device problem from a routine's trigger or target.

37 seconds · On-screen captions · No audio

Read the walkthrough

Choose Amazon Alexa, then Automation Fails.
Try the action in the app before changing the routine.
If manual control works, check the schedule, trigger and selected device.

This is an example path, not a diagnosis of your device. Follow your model's instructions and choose the answers that match what you see.

Try these checks in KeyFix